
Raphael Rostenne walks Diana Canto-Sims, OD, through demos on EyeCarePro's AI voice agent for fielding phone calls.
Is the independent optometrist being threatened much like small bookstores and neighborhood pharmacies?
She bases part of her analysis on the results of a 2010 survey of 6,000 U.S. consumers, exploring current customer preferences-where they go for exams and buy materials-and their anticipated future buying habits.
Spaulding outlined four major disruptions for skepticism about the future of independent optometry:
"It makes sense that customers would trust and remain loyal to their optometrists for exams but seek more value from online vendors or mass merchandisers for materials," Spaulding said.






