Dealing with unhappy patients at your practice

Article

Tami L. Hagemeyer, ABOC, FNAO, discusses dealing with unhappy patients, how to diffuse the situation, and maintaining patient loyalty.

The views expressed here belong to the author. They do not necessarily represent the views of Optometry Times or UBM Medica.

Tami L. Hagemeyer, ABOC, FNAO, discusses dealing with unhappy patients, how to diffuse the situation, and maintaining patient loyalty.

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