
Raphael Rostenne discusses what a good phone call looks like and contributes to successful patient interactions with host Diana Canto-Sims, OD.
Kelly Voltz, OD, FAAO, FSLS, shares what she wishes she knew before entering optometry.
Kelly Voltz, OD, FAAO, FSLS, of CooperVision Specialty Eyecare, shares what she wishes she knew before entering optometry.
This transcript has been lightly edited for clarity:
I guess first entering optometry in practice—specifically private practice—I think I would love to have taken away more of the business aspects of optometry.
I think in school we do a really great job learning the disease processes and how to communicate with patients; but understanding really how to grow a business and grow your communities that you're in, I think that would be great.
So if there's any practice management courses, go take those!






