The Vision Council releases report on managed vision care insights

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New research released by The Vision Council has found that patients’ overall satisfaction in managed vision care (MVC) plans increased between 2023 and 2024, among other findings.¹ The Focused inSights 2025: Managed Vision Care report provides details on how individuals enroll in MVC plans, their satisfaction with current vision insurance providers, levels of coverage for products and services, and how MVC coverage informs consumer choices concerning eye care providers and optical purchases, according to the news release.

“The findings in this report show an increasing satisfaction with managed vision care plans, especially with those with individual plans, which saw the largest year-over-year improvement,” said Alysse Henkel, vice president of Research and inSights at The Vision Council, in the release. “As consumers navigate their options, it is essential that they understand their benefits clearly to maximize their coverage and maintain satisfaction with their providers.”

The survey for the report was conducted from December 13, 2024 to January 10, 2025 with a nationally representative samples of 1500 US adults and 150 eye care providers from The Vision Council’s Research Advisory Panel.¹

According to the report, individual plans showed the largest growth in satisfaction with 13 percentage points. The Net Promoter Score also improved significantly for individual, Medicaid, and Medicare plans in 2024 when compared to 2023. Those with individual and Medicaid plan members showed an increased interest in keeping their vision insurance coverage. Medicare plan members also were found to be the most likely to switch their current vision insurance provider in 2024. While confidence in individuals understanding their plan benefits remained high in 2024, Medicaid members reported the lowest confidence levels in both 2023 and 2024.¹

Additionally, 8 out of 10 eye care providers reported accepting EyeMed and VSP, making them the most commonly accepted plans for both Medicare and private payor plans. Most eye care providers reported accepting some form of managed vision care.¹

The full report can be found on The Vision Council’s Research Download Center.

Reference:

1. New research from The Vision Council reveals trends in managed vision care. News release. March 4, 2025. Accessed March 13, 2025. https://thevisioncouncil.org/blog/new-research-vision-council-reveals-trends-managed-vision-care